All Faqs

All materials used in our products have the right certifications to ensure that they're safe and non-toxic.

every mattress sold needs to pass two very specific burn tests:an"open flame"test and a"cigarette"test.

In order to pass these two tests,a mattress typically needs to have a component known as a fire barrier that self extinguishes the mattress when on fire.

We've done a lot of research as a team and decided the best solution for our  Mattress was a fire sock flame barrier. This component is permanently installed around the foam core of our mattress which is then fully encased within the outer cover. You will not come into contact with the sock unless you unzip and remove the outer cover of your mattress, which we do not recommend.

If you believe it is necessary to remove the cover (for example, to clean it more thoroughly in the case of serious spills or soiling), we recommend that you contact us before doing so. We may be able to offer tips to avoid potential issues with removing and replacing the cover. In any event, our mattress cover should never be machine washed.

Our fire barrier doesn't contain any fire retardant chemicals.Instead,it's a tubular knitted fabric (often referred to as a "fire sock"), composed of four inert fibers and is inherently flame retardant.

The mattress received the UL GREENGUARD GOLD certification, signifying that our product satisfied the strictest chemical emissions standards tested for by UL Environment, a unit of Underwriters Laboratories, a global safety-consulting and certification company  

Our foam  received the CertiPUR-US® Certification and BS 7177:2008+A1:2011 Certified

Mattresses have huge markups over there manufacturingcosts. A mattress that costs $300 to actually make might sell for $2000 in amattress store.

we are mattress manufacturer,  we can cut out the middle man and pass those savings on to you.we believe good sleep should be accessible for everyone.

Vesgantti ships from our us warehouse.

We recommend moving the box into the room where you will set up. Then, follow these steps:

1. Unbox your mattress on its side, next to the foundation or floor. Avoid using a sharp object to open the box as you run the risk of unintentionally slicing your mattress. Unboxing by yourself? Try placing your foot on one of the box flaps to hold it in place while you pull the bedroll out.

2. Position your rolled up the mattress on any solid or slatted foundation and remove the outer layer of plastic wrap. You'll notice that your mattress has already started to expand at this point.

3.Unwrap and fold the mattress and tear away the inner plastic.If you tear the inner plastic at the top of the bed,you can pull it straight down and off like a sock.

4.Watch your vesgantti mattress expand and take shape.

Note:It may take up to an hour for your mattress to fully expand and a few days to fully firm up. 

Our mattresses are made in four standard us sizes:TWIN 39”x 75”，TWIN XL 39”x 80”，FULL 54”x 75” QUEEN 60”x 80”

We highly encourage you to measure your space or bed frame before placing your order.We've known customers to accidentally order the incorrect size and only realize once it's delivered.Confirming the best mattress size for your space before ordering will save you the inconvenience of switching out your wrong size mattress for the right one.

we don't suggest you use a heating pad for vesgantt mattress.

We do not recommend using Vesgantti mattresses with a bunk bed. Although it's safe for use on a bottom bunk,most top bunks have low safety rails,so the 9.4 inch above height of the mattress poses a risk of rolling off the upper bunk.

we do suggest 200 lbs per person or 400 lbs total for Vesgantti hybird mattress.and  150 lbs per person or 300 lbs total for Vesgantti memory foam mattress.  If you exceed this recommendation it will not void the 10-year warranty and you will still get plenty of the benefits Purple has to offer.Regardless of weight,we are confident you will love your Vesgantti Mattress.

We suggest not,We do recommend using a water-resistant mattress protector to help prolong the life and quality of your mattress and cover.

We do try to make sure your items get to you at the same time,but unfortunately our products aren't always shipped together as different couriers may be used depending on the product. We do give you a tracking code for each item as soon as your order has been shipped so you can trace your eve purchases.

"Since UPS/fedex are the third parties, we're unable to 100%guarantee that your order will be delivered on a specific date—occasionally a weather or operational delay could impact your delivery by a day or so.We recommend keeping a close eye on your order's tracking numbers. That said, you can rest assured we'll do everything in our power to target your delivery date. 

To get started on submitting your request,please reach out to our Product Consultants to place your order by emailing to vesganttiuk@gmail.com.They will make a note in our system so that your order arrives no earlier than you need it! 

As soon as your order ships out,we'll send over a shipping confirmation email with tracking number(s) you can use to follow the progress of your package.

we don't provide this service now,we will consider it in the future.

We pick up the vesgantti mattress from monday to friday.excluding Bank Holidays

UPS will occasionally deliver on Ground packages on Saturdays.In order to get your order on Saturday or Sunday,we recommend having your packages delivered to a UPS store or friend's house ahead of the weekend, where you can pick up your packages at your own convenience.

Please ensure that you have checked your junk and spam folders for the email. To prevent this from happening again please add in vesganttiuk@gmail.com to your safe list. If you still can’t find the email please 

It is free for mainland UK. see the details.

Delivery within 3-7 days for US Mainland, and 5-10 days outside of this. between 8am and 7pm

Our standard delivery service is completely free.Available for all our products 

Your item(s) will be delivered to the front door of your house, or the main entrance to your block of flats. Unfortunately due to insurance reasons, our couriers can't bring the item(s)inside.

Unfortunately the couriers will not call before the delivery as they are not provided with work phones.

No,we’re sorry;we do not ship to foreign countries.If you live outside of the US.,please visit www.vesgantti.co.uk and see the details our store

Our couriers require a signature when they deliver,so yes,someone will need to be at home.If you do miss your delivery don't worry, our courier will retry over the next two business days.
For help re-scheduling your delivery day, just contact us. Our couriers are able to make changes to your delivery date once they've made a first attempt.

The vesgantti mattress is not designed to be refolded once expanded.The initial compression process uses roller presses which compress the mattress with over 10,000 lbs per square foot for vacuum packing

We use Fedex and UPS.

Once you've placed your order, our products typically ship from their respective facilities within 1-2 business days. Once a product has shipped, you'll receive a tracking number that you can use to follow your package as it makes its way to you. 

Please keep in mind that delivery may take longer during/after holidays or severe weather conditions.We recommend keeping a close eye on your order's tracking numbers. That said, we'll do everything in our power to get your order to you as soon as possible! 

If you're having trouble with your tracking information, please don't hesitate to reach out to our Customer Experience team by emailing to vesganttiuk@gmail.com  

We meticulously designed each of our mattresses to ensure you get the best night's sleep. That said, don’t hit snooze on chatting with us! Our Sleep Specialists are happy to help guide you to the perfect mattress for you. Reach out any day of the week by email.vesganttiuk@gmail.com 

Due to the size and weight difference we use different couriers to keep the delivery cost as low as possible.

The firmness of your mattress is entirely a personal decision based on your comfort and support needs - there is no right or wrong firmness. However, with so much choice you may find it difficult to decide what level of firmness is best for you!

We want to help you make informed decisions so that you can choose the perfect mattress for you. Everyone is different - and that includes how soft or firm you like your mattress to be, too!

We have created a firmness rating scale that you can find within the information for each individual mattress. From very soft to extra firm, our guide can help you to choose the right firmness.

Our Sleep Specialists are happy to help guide you to the perfect mattress for you. Reach out any day of the week by email.

If you are unhappy with the firmness of your mattress when you receive it,email to vesganttiuk@gmail.com for more help.

Conventional wisdom states you should replace your mattress once every 10 years. Of course, this number depends on how often you use the mattress and how well you care for it

Our mattresses will not fit back inside the box they came in the popular option is using mattress boxes available through moving companies.

Amazon is an independent retailer of our products.When purchasing through Amazon you'd need to contact them directly for all after care regarding your mattress – as this wouldn't be able to be done through us.